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The Customer Service Apprenticeships have been built on the success of their predecessors by including employer led, up to date, flexible qualifications which meet their demand for higher levels of customer service skills, including softer-skills such as communication, team working, interpersonal skills and the ability to improve own learning and performance. Whatever job role or sector a Customer Service apprentice might work in, they will be learning and understanding the key concepts of customer service and how to apply customer service knowledge and skills in the workplace.
People aged 16-24 who aspire to work in roles such as Customer Service Trainee, Customer Service Assistant, Customer Service Advisor, Customer Service Representative and Customer Service Agent.
There are no mandatory entry requirements for this Apprenticeship framework. However,
employers are looking to attract applicants who have a keen interest in providing excellent
customer service and working as part of a team. They expect applicants to demonstrate a "can do" attitude and have basic numeracy and literacy skills on which to build their customer service skills.
The main part of the apprenticeship programme, NVQs are work-based nationally recognised qualifications, designed to benchmark the skills an employee needs to do their job effectively. Candidates tailor their NVQs to reflect the particular requirements of the job role they are undertaking, choosing a number of appropriate units from a wide range of possible options. In this way all NVQs are made to measure for each employer.
Apprenticeships include both on and off-the-job training. At Tower Hamlets College, we work collaboratively with employers to deliver the job training and qualifications that an apprentice needs to complete their apprenticeship framework.
Customer Service Apprenticeship progammes start on a monthly basis, please contact us for more details.
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