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The qualification requires the successful completion of two core units and five optional units
Individuals supporting customer service either internally or externally within their organisation.
There are no formal entry requirements. However, a reasonable standard of English is necessary as report writing forms a major part of the NVQ.
Training may take place at either Tower Hamlets College or the employer's premises, depending on the requirements of the employer and number of employees undertaking training
Flexible, arranged with employer
What are NVQs? National Vocational Qualifications are work-based nationally recognised qualifications, designed to benchmark the skills an employee needs to do their job effectively. They offer candidates a qualification in the workplace that relates to their job and promote good working practice. There is no strict time limit for doing an NVQ, though on average an NVQ 2 takes around six months to complete, an NVQ 3 around nine months. A commitment of around 2 hours a week is required. NVQs combine two aspects of learning:
Underpinning knowledge - the things an employee needs to know in order to their job effectively
Assessment - an employee demonstrating through their job that they can apply this knowledge to their role.
Continuous assessment will be covered by portfolio building, collection of evidence of carrying out the required tasks detailed in the NVQ, eg. copies of records and witness testimonies.
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