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Customer Service

Programme Overview:

This Apprenticeship teaches apprentices the skills to provide excellent customer service, and can be applied to hundreds of job roles across many different sectors, from government to telecommunications. Good customer service is key to the success of any business.

Job Roles

Level 2 Intermediate Apprenticeship:

  • Customer Service Trainee
  • Assistant
  • Representative
  • Agent

Level 3 Advanced Apprenticeship:

  • Customer Relationship Manager
  • Team Leader

Qualifications

Level 2 Intermediate:

  • Level 2 City & Guilds NVQ Certficate in Customer Service (QCF)
  • Level 1 Functional Skills in English
  • Level 1 Functional Skills in Maths

Level 3 Advanced:

  • Level 3 NVQ Diploma in Customer Service (QCF)
  • Level 3 Certificate in Customer Service
  • Level 2 Functional Skills in English
  • Level 2 Functional Skills in Maths
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