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18-87107

Health (Healthcare Support Services)

Programme Overview:

This Apprenticeship Framework provides the skills and knowledge required to become competent in supporting Health Professionals.

Apprentices are employed in various support roles eg porter, housekeeper, switchboard operator, catering, gardener, records management, HSDU Technician etc. These roles are central to the smooth running of healthcare services. Apprentices gain the new skills and learning they need to carry out these job roles as well as preparing them for future employment and career progression within the health sector.

This work-based programme was designed and developed with employers.

Job Roles

Level 2 Intermediate:

Healthcare Support Service Worker:

  • Healthcare support service workers cover a range of areas eg domestic, administration, corporate and estates. Duties may include cleaning, housekeeping, catering, porterage, security, parking, waste disposal, moving equipment and/or individuals, gardening, looking after buildings and machinery.

Ward Clerk:

  • A Ward Clerk will be involved in receiving patients, visitors and other individuals onto the ward. They are likely to use patient administration systems to maintain records and make appointments. They will communicate with patients, members of the public and clinical staff using a variety of means.

Medical/Health Records Clerk:

  • A Health Records Clerk will assist in retrieving and filing health records. This will include exchanging information with staff relating to records, appointments, and admissions. They will require knowledge of patient admissions systems and health records procedures.

Level 3 Advanced:

Healthcare Support Service Worker:

  • These roles provide vital support in a range of services including cleaning, housekeeping, catering, porterage, security, parking, waste disposal, moving equipment and/or individuals, gardening, looking after buildings and machinery. Some may have supervisory responsibilities at this level.

Ward Housekeeper:

  • Ward Housekeepers supervise staff whose duties may include washing, cleaning and changing bedding/linen used in wards; and keeping the ward and public areas clean and tidy. These are responsible roles that have an impact on hygiene and health & safety in the ward area.

Medical/Health Records Team Leader/Supervisor:

  • These roles retrieve and file health records. This includes exchanging information with staff relating to records, appointments and admissions.
  • They will require knowledge of patient admissions systems and health records procedures. Some may have supervisory responsibilities at this level.

Hospital, Sterilising and Disinfecting Unit Technician:

  • These roles provide a vital service to the organisation, they decontaminate, inspect, pack and sterilize reusable medical devices.
  • They work in a clean room environment, externally accredited by a notified body and provide a dedicated sterilisation service to the operating theatres.

Qualifications

Level 2 Intermediate:

  • Level 2 Certificate in Healthcare Support Services (QCF)
  • Level 1 Functional Skills in English
  • Level 1 Functional Skills in Maths

Level 3 Advanced:

  • Level 3 Diploma in Healthcare Support Services (QCF)
  • Level 2 Functional Skills in English
  • Level 2 Functional Skills in Maths
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